We apologise we are unable to begin processing any orders until Tuesday 25/9/18 (please allow an extra working day for dispatch) as we are on our Honeymoon. Please bear this in mind when choosing your postage option. For 15% off your order (over £30) use code: HONEYMOON (at checkout) Valid up to Monday 24/9/18 until 13.00 hrs.

Privacy & Cookies

Retro Kids is committed to preserving the privacy of all visitors to our website at www.retrokids.com.  Please read the following privacy policy to understand how we use and protect the information that you provide to us.

For the purposes of the EU General Data Protection Regulation (GDPR), the Data Controller is Retro Kids.

By registering or placing an order on this website, you consent to the collection, use and transfer of your information under the terms of this policy.

INFORMATION THAT WE COLLECT FROM YOU

When you visit, register or order products or services on www.retrokids.com you may be asked to provide certain information about yourself including your name, contact details and credit or debit card information.

We may also collect information about your usage of our website as well as information about you from messages you post to the website and e-mails or letters you send to us.

USE OF YOUR INFORMATION

Your information will enable us to provide you with access to all parts of our website and to supply the goods, services or information you have requested. It will enable you to participate in interactive features of our service, when you choose to do so. It will also enable us to bill you and to contact you where necessary concerning your orders. We will also use and analyse the information we collect so that we can administer, support, improve and develop our business.

In particular, we may use your information to contact you for your views on our services and to notify you occasionally about important changes or developments to the website or our services. Further, where you have consented, we might also use your information to let you know by email about other products and services which we offer which may be of interest to you. If you change your mind about being contacted in the future, please let us know.

Retro Kids uses a system that allows customers to access a record of their stored personal information and their order history with us.  It is the customer’s responsibility to ensure that this information is accurate and correct. Retro Kids will never disclose customer information to third parties for marketing purposes.

Retro Kids DOES NOT store the credit card details for any of our customers.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).

Disclosure to Government: We are subject to UK law. We may be required to give information to legal authorities if they so request or if they have the proper authorisation such as a search warrant or court order.

We do not send random marketing emails to personal email addresses (spam).  If you receive our newsletter in error there is the option to unsubscribe.

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall

COOKIES

Cookies are small amounts of information which we may store on your computer.

Unless you have indicated your objection when disclosing your details to us, our system will issue cookies to your computer when you log on to the site. Cookies make it easier for you to log on to and use the site during future visits. They also allow us to monitor website traffic and to personalise the content of the site for you. You may set up your computer to reject cookies by following the relevant instructions which can be found at www.aboutcookies.org . In that case, you may not be able to use certain features on our site. If you do not wish to receive cookies in the future, please let us know via email info@retrokids.com.