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Terms & Conditions

GENERAL By using the website www.retrokids.com you are agreeing to accept the terms and conditions set out below.

This Website is owned and operated by Retro Kids.

TERMS OF SALE We must receive payment for the entire price of the goods before your order can be accepted. You will receive an email acknowledging receipt of your order – this does not constitute acceptance of your order. Please check your junk folder if you have not received your email!.  Once we have sent you an email confirmation that your goods have been dispatched then we have accepted your order and a contract exists between us.

DELIVERY Despatch times may vary. Retro Kids is not responsible for any delays resulting from postal delays. We post in good faith and whilst we accept responsibility for your order until you happily receive it; any delays either caused by customs or in its’ normal journey is out of our hands.  Please see our Delivery & Returns page for further details.  Please note, if you state a safe place and your parcel is stolen in the interim, we can not be held responsible for any loss incurred nor can compensation be claimed by the courier.  You take full responsibility for stating a safe place if you are unable to accept your parcel or a neighbour can not be nominated

PRICING AND AVAILABILITY All orders are subject to acceptance and availability.  Whilst we try to ensure that all information displayed on our website is accurate, human errors may occur. If we discover an error in the price of goods that you have ordered we will inform you of this as soon as possible and give you the option of reconfirming the order at the correct price or cancelling it.  If we discover that there is no availability of the product that you have ordered then we will inform you of this and give you the option of purchasing an alternative product or cancelling the order.

PRE-ORDER  Please read the product description clearly; we do not have the ability to alter the ‘in stock’ button to state ‘pre-order’.  Where an item is pre-order the product description will highlight this.  Please read the product description clearly and be advised that if you are purchasing a mix of in stock items and pre-order items; your order will be held as a whole unless you specify otherwise.  If you wish for separate shipping you must contact us and you will be responsible for the separate shipping costs, otherwise we will assume you are happy for your order to be held until all items arrive in stock.

PAYMENT TERMS

We accept the following payment methods:

We accept most major credit and debit cards securely online- our online payments are handled by CardSave (part of Worldpay) you will be directed to their payment page to enter your card details. We also accept Paypal. We do not accept American Express.

All payments that you make by credit or debit card are subject to authorisation by your card issuer. If your card issuer does not authorise payment to us, your order will not be accepted and we will email you to let you know. We cannot be responsible for any delay or non-delivery of the products you wished to buy.

Please see our Privacy & Cookies page for information about how we secure and use your personal data.

COUPON CODES We reserve the right to end any promotional coupon codes and without prior notice.  Please note any discount codes are not redeemable against sale items, unless otherwise stated